What is your background prior to joining Ton Company?
“I studied tourism at Sukhothai Thammathirat Open University and have worked for more than 12 years in the industry, first as a guide – I have my official license from the Tourism Authority of Thailand – for a local tour operator, then also as a booking agent and office manager.
“In my previous jobs, I’ve actually already been working with Ton Company, helping to organize excursions and other travel arrangements for the guests in their villas. I know Khun Ton [Pierre-Yves Loriers, managing director of the company] well, and vice versa, which is an advantage for both of us as I understand his values and he trusts me with the guests.”
What else do you feel you bring to the job?
“Because I am from Krabi – I was born in Sai Thai district – and have worked here my whole life, I can offer our guests the benefit of my local knowledge and experience. I know a lot of people! So from tailor-made excursions to dining advice, it’s very easy for me to help and offer suggestions – and also negotiate the best possible price.
“My experience with thousands of visitors to Krabi also means I can anticipate our guests’ needs, without them having to ask. I like to think I – and all my staff – are service-minded in this way.”
What do you find interesting about your new position?
“Well, this is a new direction for me and I am enjoying the challenge. I have to manage the Holiday Villas team, and there is also a lot of administrative work, liaising with guests via email and so on. There are so many different aspects to the job, it’s never dull! I get to work both in and out of the office, in front of a computer and directly with customers. At times when there are no guests, we are occupied with villa maintenance and upkeep.”
What is the most rewarding aspect of the job so far?
“The best thing, in my opinion, is to see happy faces from our guests. Our whole service team, from drivers to housekeepers, is agreed on this: we aim to give people the best possible holiday. Sometimes this means doing something special, like creating a custom itinerary for a private sightseeing tour, or making sure the villa fridge is stocked with a returning guest’s favourite food. Sometimes, it just means providing caring, personal service with a smile.”

MANAGER PROFILE
Ton Company Ltd offers a superior Krabi holiday experience: bringing together experts in the architecture, design and luxury hospitality fields, we have created, built and manage the best pool villas in the Krabi area.
Our concept is simple: to offer a stress-free vacation, with all the services of a luxury hotel in your own private villa compound. Ms Ching, our dedicated villa manager, is at the end of the provided mobile phone and will act as your personal concierge throughout your stay; while our drivers are on call until 10pm to offer transportation anywhere in the local area. We own our own vehicles so service is prompt and reliable.
Every villa is equipped to a high standard and ready to live in: all bed linen and towels are provided (and changed daily); kitchens are full-size and have a modern set of appliances and tableware; and all homes have LCD televisions with satellite channels, as well as DVD players. Our guests’ security is our highest priority, so all villas also offer a walled compound, alarm system and personal digital safes in every bedroom.
With one exception (our sea view villa, Baan Breda Beach), all the properties we manage are located in Ao Nang, the main tourist centre of Krabi, less than five minutes’ drive from the beach.
Each individual villa offers an instant, no obligation availability check and direct booking system, with secure online payment using a normal credit card (PayPal or bank transfer is also available).
Combining western professionalism with warm Thai hospitality, our 18-strong staff and more than ten years of experience in Krabi will ensure you have the holiday of a lifetime.

Pierre-Yves Loriers Managing Director, Ton Company Ltd. 112 Cross Road New York – 54321 Phone: (075) 695-633 Fax: (075) 695-633 Email at: Ton@TonCompany.com. Websites: www.KrabiArchitect.com www.TonCompany.com